[This entry was originally prefaced with a thumbnail for a Group journal. Neither the Group nor the journal survive, though the direct comment links still work.]
So from
what I understand, upper management went on a firing spree in 2012
that gutted the site's creative and technical wings, and has been trying
to compensate for this shot-in-the-foot ever since. Suddenly, all the
bizarre decisions of the past few years become clear. I only joined dA
in January '12, but the pattern I saw even from then was snap-decision
changes, declining functionality, and for a supposedly
community-oriented site, an embarrassing (and steadily escalating)
contempt for the user base itself.
Remember when site updates were posted weekly? Even while most of it was
just technical maintenance, and regardless of whether Community Feedback
was a serious pulse-check or Staff just being polite, it was a regular
and consolidated forum both for specific gripes and conversation about
the site as a whole, and offered minor predictions on the direction dA
was heading. When those updates stopped, which was shortly after Webcams
were axed, I read it as retrenchment of public discourse. Sure enough,
what have recent site update announcements been but unpopular changes
touted as game-changing revolutions, hoisted on us out of the blue?
There's a beautifully ironic quoteworthy by Canadian dictator Stephen
Harper on accountability: "When a government starts trying to cancel
dissent or avoid dissent is frankly when it's rapidly losing its moral
authority to govern."
It's tragic, but perhaps not unexpected, that dA has fallen victim to
the Management Primacy Paradigm, but the fact that the staff of an
art site is sacrificing its actual workers is deeply alarming,
especially given management doesn't seem to have a clue what it's doing.
It forces in features no-one wants, removes what people found useful,
and spends months trying to get it all to even work. It blows huge sums
of money on a controversial rebranding that many say makes the site
less identifiable. It's promised grandiose changes and never
delivered—it's been well over a year since Webcams were axed and nothing
concrete has been said on a replacement. In response to user bleed,
management apparently thought the solution was to become every social
media site ever, which as several comments to the article note, led to
an oversaturation of 'noise' in the user interface that makes it
piss-simple to fav on the fly, but does nothing to encourage direct
interaction with the artist—which is completely counterintuitive to
fostering a community. The consequence is an influx of social-media
casuals that compound this attitude, and further alienation of older and
professional users—Staff's trading gold for garbage, and calling it the
better deal.
dA is in a dangerous position where all the decision-making power is
concentrated in an upper management with no long-term vision, while its
continuing staff cuts only hurt the site's basic operation. If the
current trend is anything to go by, the best we users can do is raise
awareness of the rot; there needs to be a leadership coup, and
that can only be done by Staff themselves. If dA were publicly traded, I
suspect it would have already happened.
"Objects need management. People need leadership."
It's even worse than it looks by @Thorvald (El Thorvaldo)
Originally published as a journal on DeviantArt June 2016, this was essentially a transcription of my comment on the source journal by the now-defunct dA Group "europeans" detailing in part how site (mis)management was prompting them to wind down operations. This was my "eureka" moment that put recent decisions of the previous years into proper perspective: chasing the bottom line, dA Management had cut out the people it actually needed to maintain the site, locking it into a death spiral that culminated in the Wix buyout in 2017 and infliction of Eclipse in 2020, stapling over neglected spaghetti code whose technical expertise no longer existed.
...But that's just a theory!
A GAMIFICATION THEORY—!
that comes to play on leading deviantart being bought by Wix